A woman with curly hair smiling at her phone, wearing wireless earbuds, a colorful scarf, and a yellow jacket. She is surrounded by blue and cream connectors, acting as beams of light, recovery and support.
A woman with curly hair smiling at her phone, wearing wireless earbuds, a colorful scarf, and a yellow jacket. She is surrounded by blue and cream connectors, acting as beams of light, recovery and support.
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Free expert help with hacking, scams and online threats

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Protect your digital life – and feel safe online again.

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UK charity, powered by cybersecurity volunteers. As seen in:

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Protect your digital life – and feel safe online again.

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Access immediate support

Clear, practical advice from our chatbot and volunteer cybersecurity experts on any online safety issue you're facing.

  • Icon of a hand holding a smartphone with an icon of a bank building, a user profile, and a password field on the screen, suggesting online banking or secure login.

    You have been hacked

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  • Icon of a computer mouse connected to a credit card

    You have been scammed or experienced fraud

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  • Icon of a person with a hood working on a laptop with a warning sign indicating caution or alert.

    You are being harrassed or stalked online

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  • Icon of a laptop with an envelope icon and an antenna indicating email or messaging.

    You are getting suspicious messages or calls

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  • Icon of a folder with a skull on top and a label reading "Top Secret" on it.

    Someone is making you pay a ransom

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  • Icon of a magnifying glass with a question mark inside it on a yellow circular background.

    You have lost a device or your privacy

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  • Icon of a hand holding a smartphone against a yellow circular background.

    You’re not sure what’s happened, but something isn’t right

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The UK’s trusted helpline for cybercrime response

You are not alone. We’re here to help you understand, contain, and recover from online threats and abuse.

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    24/7 Self-Help Service

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    Confidential 1:1 Guidance

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    Specialist Threat Support

Get help

We support individuals, families & sole traders affected by cybercrime.

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    2,500+

    victims access our free support every month.

    Our chatbot means expert help is available instantly, anywhere in the world.

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    80%

    of service users reported to the police after getting our support (up from 35%).

    We help you gather the evidence and confidence to report the crime.

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    2 million+

    people got back on their feet with our recovery guides.

    Written by cybersecurity experts, our step-by-step guides help you recover quickly and safely.

  • Two elderly people, a man and a woman, are smiling and looking at a laptop screen together inside a bright room with large windows and curtains, and greenery outside.

    100,000+

    victims supported by a cybersecurity expert.

    Personal, confidential, one-to-one conversations — human support when you need it most.

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Lottie: Uncovering a Compromised Device
Lottie: Uncovering a Compromised Device

Lottie contacted us following concerns her device had been compromised.

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Stuart: Suspected Cyberstalking
Stuart: Suspected Cyberstalking

Stuart contacted The Cyber Helpline following a hacked account and shared concerns that an ex partner had a history of stalking and harassment.

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Aisha: Regaining Control From Tech-Facilitated Abuse
Aisha: Regaining Control From Tech-Facilitated Abuse

Aisha contacted us after she left an abusive relationship but continued experiencing unsettling digital intrusions.

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Jane: Recovering From Revenge Porn
Jane: Recovering From Revenge Porn

Jane contacted our service to report that an ex-partner was sharing nude images of her online.

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Emily: Overcoming Online Harassment
Emily: Overcoming Online Harassment

Emily contacted our service after experiencing online harassment through Facebook for the past 12 years.

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Oliver: Advice For Online Auction Fraud
Oliver: Advice For Online Auction Fraud

Oliver contacted our service seeking advice on online auction fraud. He had paid for a car through an online auction.

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Nick: Handling a Hacked Email Account
Nick: Handling a Hacked Email Account

Nick contacted our service after experiencing harassment and bullying in his previous job.

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Susan: Suspected Cyberstalking
Susan: Suspected Cyberstalking

Susan contacted our service with concerns about being cyberstalked by her ex-partner.

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Mary: Suspected Spyware on Phone
Mary: Suspected Spyware on Phone

Mary contacted our service seeking help and advice on checking her devices for potential spyware or trackers.

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  • The first contact I made with Cyber Helpline I was terrified and panicked. Having someone impartial to speak to was immensely reassuring.

  • The Cyber Helpline was patient, supportive and understanding. I’m not great with computers and can be slow. Patrick stayed calm and patient. I was given information and step-by-step instructions on how I can help protect my online accounts, etc. I feel empowered and safe at last.

  • Very supportive and very understanding in what was a sensitive issue. She also showed a genuine interest in the problems I was encountering and did her utmost to help and advise me.

  • Excellent knowledge and plain English in a simple to understand format. As police officers were involved in my stalking and harassment by my ex-partner, I also felt that my faith in The Cyber Helpline was quite high.

Latest news

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Read all news
Helping you recover from cybercrime safely___LZSettings_N4IghgrgLg9gwgJxgBxALigiBTANCAYxgBtjsCoBLGAOwEkATdEANjACYWDsAjAVgYB2AGaDu7dgQAcAFgYMZfHiHxFS5KrQAqAT2TZ0ARlUkIAWxoB1SgygALdAGYADM-wNsAZ0oBzGs0hYHwQbFRBhSmIobAR0UCgwH3QaCFJVMGifGAQdZNTiAF98H2ho2LQXfDtsMA8ELWwADyhmAAlsYmRKGh8AAh0YCF6EchgANxje4SQzXoIdHhiCELNsXs8wYQ7c-EozROwAQU99CgAlDOpmQzDiXzsoHhhG9GEwYk88EDvPKDp9nxHO5+VY0Fpob7YYQtfA-P4A7AAZUoAC8DBU3CBVgkGBkwAAFGDeTT+CGLYgwADuAFoqFAyGEzJRGtgGHBaNEwehMDh8MgDsi0egZHyVmAcgBZbA4vHMXHRMLIJAMCAUACKEEoBAA1gA1SjYSkAURoYB4ZCYaDeHy+nyINFxkultVlEJotAM+E8dipRsa3AQyHB1s+Xp9lPxYF+AHkEABVZBEJk9I0TMGeZgQRMwZNJMNU-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-9N1AyDIBg6j0MY8IwifOCP1XXjd2gyjzDIC8MPU4DtOE-TEKM9D73ZL43Tnb9cM02gfDI+DIBo-gOPw+iot0+LaPvZ42qGgLLMI2LK4eK9Uvq+imvPa96PgI9+wkg+ADaAC6+AtcQykUjqjA+Y72rUgQnB8GAzgsDwwgEPwYAyAAnFIYBgHwwfQ0AA
Mary Calam takes over as Chairman of the Board
Mary Calam takes over as Chairman of the Board

Mary Calam becomes Chairman of the Board at The Cyber Helpline, leading the charity's next phase of growth and impact for cybercrime victims.

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Crime Committee Urges Mayor to Restore Cyber Helpline for London Fraud Victims
Crime Committee Urges Mayor to Restore Cyber Helpline for London Fraud Victims

The London Assembly Police and Crime Committee is urging the Mayor of London to reinstate funding for The Cyber Helpline, as 87% of London fraud victims receive no police support. Find out what this means for Londoners.

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Volunteer Spotlight: Helpline Responder Marie
Volunteer Spotlight: Helpline Responder Marie
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New Partnership With Friends Against Scams: Together Against Cybercrime
New Partnership With Friends Against Scams: Together Against Cybercrime

The Cyber Helpline has partnered with Friends Against Scams to raise awareness of cybercrime in the UK. Read our joint factsheet to find out what cybercrime is, the most common scam types, who is most at risk, and what to do if you've been targeted.

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  • Harm Reduction Unit - Supporting victims, managing risks logo on the left with Cheshire Constabulary, Probation Service, NHS Mersey Care, CWP, and NHS Cheshire and Wirral Partnership logos on the right.
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