How We Work

The Cyber Helpline is a movement by the cybersecurity community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. Our unique model allows us to harness the skills and expertise of the cybersecurity community and change lives by helping thousands of victims a month.

Over 800,000 individuals have accessed our help and our helpline has directly supported more than 60,000 victims.

We provide a free 24/7 self-help service and a confidential helpline for individuals and sole traders. We help victims understand, contain, recover and learn from cyber attacks by linking them with cybersecurity technology & experts who provide relevant advice and guidance.

 
 

Speak to our Chatbot

Available worldwide

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Speak to our chatbot and answer several confidential questions to help us understand your case.
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Our intelligent chatbot will identify the type of threat you are experiencing based on your answers.
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You will be sent in-depth guides and resources to help you understand and proactively manage threats.
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Need more help?
Followed the first 3 steps and need more help? Request 'speak to agent' in the chatbot chat.
 

Access our 24/7 Helpline

Available for UK and US only

Step check!
Complete steps 1-3 first and request 'speak to agent' in the chatbot chat to access the helpline.
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We aim to get back to you within 3 days. One of our cybersecurity experts will call or email you.
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You will address any immediate threats to your safety and security with the help of our experts.
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We will help you assess your online footprint to see where the source of the threat is coming from.
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If required, we will guide you towards finding and preserving evidence to support your case.
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You will learn how to secure yourself online to prevent further attacks from happening.
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We encourage you to seek ongoing emotional support and will always be here if you need us.
 
 

Investigations

Our Investigations Team are trained in Open-Source Intelligence techniques to gather more information to help you understand your online footprint. If, after accessing our Helpline, our team feels that you need this level of support, your case will be escalated to the Investigations Team.

Threat Intelligence

Threat Intelligence is the process of collecting data and analysing it to understand a cyber criminal's motives, how they might target individuals, and the common behaviours they display during an attack. Gathering this information helps us make informed decisions to identify threats before they occur, as well as responding to real-time attacks quicker. What this means for you is we publish our findings and pass on all of this knowledge, as well as practical skills that you can implement to help you protect yourself and your loved ones online. 

Support Our Cause

The Cyber Helpline is a non-profit organisation. We rely on donations from people like you so we can continue supporting victims of cybercrime. Any donation, big or small, helps immensely.

 

Donate

Looking to make a donation to a worthwhile cause? Support victims of cybercrime and the cybersecurity community today.

Fundraise

Raise money for The Cyber Helpline through an in-person or online event. There’s something for everyone!

Sponsor

See how your company can help deliver vital long-term support for victims of cybercrime. Let’s make a real impact.