How We Work

The Cyber Helpline is a movement by the cybersecurity community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. Our unique model allows us to harness the skills and expertise of the cybersecurity community and change lives by helping thousands of victims a month.

Over 800,000 individuals have accessed our help and our helpline has directly supported more than 60,000 victims.

We provide a free 24/7 self-help service and a confidential helpline for individuals and sole traders. We help victims understand, contain, recover and learn from cyber attacks by linking them with cybersecurity technology & experts who provide relevant advice and guidance.

Investigations

Our Investigations Team are trained in Open-Source Intelligence techniques to gather more information to help you understand your online footprint. If, after accessing our Helpline, our team feels that you need this level of support, your case will be escalated to the Investigations Team.

Threat Intelligence

Threat Intelligence is the process of collecting data and analysing it to understand a cyber criminal's motives, how they might target individuals, and the common behaviours they display during an attack. Gathering this information helps us make informed decisions to identify threats before they occur, as well as responding to real-time attacks quicker. What this means for you is we publish our findings and pass on all of this knowledge, as well as practical skills that you can implement to help you protect yourself and your loved ones online. 

Support Our Cause

The Cyber Helpline is a non-profit organisation. We rely on donations from people like you so we can continue supporting victims of cybercrime. Any donation, big or small, helps immensely.

Fundraise

Raise money for The Cyber Helpline through an in-person or online event. There’s something for everyone!