About us

Two men standing next to a blue banner that reads 'The Cyber Helpline, Supporting victims of cybercrime.' The banner features an image of a woman with her hand on her forehead and a QR code at the bottom. The men are wearing conference badges and are positioned in a room with a plain wall in the background.
Two men standing next to a blue banner that reads 'The Cyber Helpline, Supporting victims of cybercrime.' The banner features an image of a woman with her hand on her forehead and a QR code at the bottom. The men are wearing conference badges and are positioned in a room with a plain wall in the background.
A blue and cream abstract line connector.
A blue and cream abstract line connector.
A blue and cream abstract line connector.

Supporting victims of hacking, scams, and online threats

The Cyber Helpline was founded in 2018 as a movement by the cybersecurity community, built to give individuals and families better protection against a growing threat that wasn't being addressed. We saw firsthand how deeply cybercrime affects people's lives — the financial, mental and emotional toll can be devastating, yet too many victims are left to face skilled, malicious attackers on their own.

We believe all individuals should have immediate, free access to cybersecurity expertise when they need it.

That belief shaped our model: a free, 24/7 self-help service combined with a confidential helpline, powered by volunteer cybersecurity professionals.

We help individuals and sole traders understand, contain, and recover from hacking, fraud, stalking, harassment, intimate image abuse, account compromise, and other online harms.

Meet the team

Our vision

A future free from online harm.

Our mission

To ensure all individuals have immediate, free access to cyber expertise when they need it.

Our CEO Rory Innes with a beard and suit stands at a podium during a presentation or speech, with a shadow of himself cast on the blue wall behind him.

Our goals

  • Help victims of cybercrime understand, contain and recover from cyber attacks.

  • Be the authoritative voice for individuals, holding private and public sector organisations accountable for protecting users.

  • Provide individuals at all stages of their IT and IT security careers a way to volunteer while also gaining valuable cybersecurity skills.

  • Build a strong charity that can grow to meet the scale of demand for cybersecurity support.

Our values

  • Icon of a hand with five fingers raised against a circular peach background.

    We stand with victims

    We meet people where they are, without judgement, and help them take back control.

  • Icon of a shield with a checkmark inside, symbolizing security or protection.

    We don’t just advise, we act

    We use our expertise to understand, contain and resolve harm, not just explain it.

  • Icon of a interconnected people representing network or social connection

    We turn experience into change

    We use what we see every day to improve how cybercrime is prevented, understood and addressed.

Who we help

  • Our helpline is available for individuals in the UK or USA, aged 13 years or older.

    Whether you're dealing with an issue on your own accounts or devices, or supporting someone else, like a child or family member, who is.

  • We also help sole traders who are experiencing online security issues.

    Our service is for individuals and sole traders only, we do not provide support to businesses. Is your business experiencing a cybersecurity issue? Read our business breach guide.

An elderly person's hand holding a smartphone and typing on it. The person is surrounded by two blue and cream abstract line connectors, acting as beams of light, recovery and support.
An elderly person's hand holding a smartphone and typing on it. The person is surrounded by two blue and cream abstract line connectors, acting as beams of light, recovery and support.

How we make change happen

Want to know more about how we work? See the heart and strategy behind our initiatives.

How we work
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