Cybersecurity help guides

Woman with curly hair and glasses sitting on a black couch, using her smartphone in a bright room with large windows.
Woman with curly hair and glasses sitting on a black couch, using her smartphone in a bright room with large windows.
Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.
Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.
Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.

Get help with

What is cybercrime?

Access our Cybercrime Fact Sheet, created in collaboration with Friends Against Scams, to find out what cybercrime is, who is most at risk, and what to do if you've been targeted.

Read more

Step-by-step guides to help you recover from a wide range of cyber attacks, online threats and harms.

  • Two young people with short dark hair and piercings sitting at a white table, looking at a smartphone together in a cozy kitchen or cafe setting.

    Find your guide

    Choose the guide that best describes your situation. If you've already spoken to our chatbot, you will have been directed here.

  • Close-up of a person's hand typing on a laptop keyboard with a black background.

    Follow the steps

    Work through the guide at your own pace.

    If you need further support, simply return to the chatbot and request it — you'll be asked for your contact details so one of our Helpline Responders can get in touch with you.

  • Person typing on a MacBook laptop with a login screen visible.

    Stay protected

    You can access our guides anytime to learn how to prevent this issue from happening again.

Hacked accounts

A hacked account is when somebody gains unauthorised access to one of your online accounts or devices without your permission — including email, social media, banking, virtual currency, gaming, and shopping accounts, as well as your home WiFi network.

  • Hacked Account Icon

    Hacked account

    You suspect one of your online accounts has been accessed without your permission.

    Read more
  • Hacked Email Icon

    Hacked email account

    Someone has accessed your email account, such as Gmail, Hotmail, Yahoo etc., without your authorisation.

    Read more
  • Hacked Social Media Icon

    Hacked social media account

    Someone has accessed one of your social media accounts, such as Facebook, Twitter, Instagram etc., without your authorisation.

    Read more
  • Hacked Online Bank Account Icon

    Hacked online bank account

    Someone has accessed your online bank account without your authorisation.

    Read more
  • Hacked Virtual Currency Account Icon

    Hacked virtual currency account

    Someone has accessed your virtual currency wallet online without your permission.

    Read more
  • Hacked Online Gaming Account Icon

    Hacked online gaming account

    Someone has accessed your online gaming account, such as Steam, Xbox and PlayStation Network, without your permission.

    Read more
  • Hacked Online Shopping Account Icon

    Hacked online shopping account

    A site you use online for shopping has been accessed online, such as Amazon and eBay, without your authorisation.

    Read more
  • Hacked WiFi Icon

    Hacked home wifi network

    Someone has accessed your home wireless network without your permission.

    Read more

Digital fraud and scams

Digital fraud and scams happen when someone uses calls, texts, emails, fake websites, or online relationships to deceive you into giving away money, personal information, or access to your accounts.