Refer a case to us
If you are a victim of cybercrime yourself, please do not complete this form. Instead, go to our chatbot for support.
We allow other charities, police forces, frontline services and named partners to either refer a service user, or access our help to support advocates with their own cases.
If your organisation has funded seats on our helpdesk then your referral will go directly to that team and we aim to respond within 72 hours. If there is no dedicated support for your organisation referrals will go into our main ticket queue and we will respond as quickly as possible.
Refer a Service User
Online referrals for passing a service user over to us.
We will create a case and work directly with the service user on their issue. Co-working cases are possible with this model.
Case Assistance
Online referrals to support you with a case you are working on.
We will not work with the service user directly, but will help you with cyber subject matter expertise.