Impact

A woman with short red hair and glasses sitting in a wheelchair outdoors, smiling and looking at her phone. She is wearing a white coat, a watch, earrings, and has a black bag on her lap.

Abstract digital art with gradients of blue and cream, featuring large circular shapes and horizontal bands.

Every month, thousands of people turn to The Cyber Helpline for help with hacking, scams, online threats and harassment. Our team of cybersecurity experts guides victims through recovery, helping them regain their confidence and stay safe online. Here's the difference that our support has made:

Our impact in numbers

people helped every month

2,500+
have used our guides

2 million+
increase YOY in victims accessing our help

120%
of service users are satisfied with our service

82%
of service users reported to the police after accessing our support (up from 35%)

80%

The first contact I made with Cyber Helpline I was terrified and panicked. Having someone impartial to speak to was immensely reassuring.
The Cyber Helpline was patient, supportive and understanding. I’m not great with computers and can be slow. Patrick stayed calm and patient. I was given information and step-by-step instructions on how I can help protect my online accounts, etc. I feel empowered and safe at last.
Very supportive and very understanding in what was a sensitive issue. She also showed a genuine interest in the problems I was encountering and did her utmost to help and advise me.
Excellent knowledge and plain English in a simple to understand format. As police officers were involved in my stalking and harassment by my ex-partner, I also felt that my faith in The Cyber Helpline was quite high.

Success stories

Success stories are a testament to the resilience and courage of victims who accessed help through The Cyber Helpline. These individuals called on us when they weren’t sure where else to turn, and have since recovered with the right support and resources behind them.

Disclaimer: all names and ages have been changed to protect identities.

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Lottie: Uncovering a Compromised Device

Lottie contacted us following concerns her device had been compromised.

Stuart: Suspected Cyberstalking

Stuart contacted The Cyber Helpline following a hacked account and shared concerns that an ex partner had a history of stalking and harassment.

Aisha: Regaining Control From Tech-Facilitated Abuse

Aisha contacted us after she left an abusive relationship but continued experiencing unsettling digital intrusions.

Jane: Recovering From Revenge Porn

Jane contacted our service to report that an ex-partner was sharing nude images of her online.

Emily: Overcoming Online Harassment

Emily contacted our service after experiencing online harassment through Facebook for the past 12 years.

Oliver: Advice For Online Auction Fraud

Oliver contacted our service seeking advice on online auction fraud. He had paid for a car through an online auction.

Nick: Handling a Hacked Email Account

Nick contacted our service after experiencing harassment and bullying in his previous job.

Susan: Suspected Cyberstalking

Susan contacted our service with concerns about being cyberstalked by her ex-partner.

Mary: Suspected Spyware on Phone

Mary contacted our service seeking help and advice on checking her devices for potential spyware or trackers.

A woman with long brown hair and blue eyes is sitting on a gray couch, holding a smartphone in her right hand, and looking to her left with a slight smile. She is wearing a blue and white striped shirt. Behind her, there is a brick wall and a window with natural light coming in. To her left, there is a white vase with dried flowers.

See how we're making a difference

Explore the latest updates, partnerships and news from The Cyber Helpline.

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Awards

Impact

people helped every month

have used our guides

increase YOY in victims accessing our help

of service users are satisfied with our service

of service users reported to the police after accessing our support (up from 35%)

The first contact I made with Cyber Helpline I was terrified and panicked. Having someone impartial to speak to was immensely reassuring.

The Cyber Helpline was patient, supportive and understanding. I’m not great with computers and can be slow. Patrick stayed calm and patient. I was given information and step-by-step instructions on how I can help protect my online accounts, etc. I feel empowered and safe at last.

Very supportive and very understanding in what was a sensitive issue. She also showed a genuine interest in the problems I was encountering and did her utmost to help and advise me.

Excellent knowledge and plain English in a simple to understand format. As police officers were involved in my stalking and harassment by my ex-partner, I also felt that my faith in The Cyber Helpline was quite high.

Success stories

See how we're making a difference