Rory Innes, Founder & CEO

Rory has spent his whole career in cybersecurity and has worked for leading global cybersecurity companies in a range of senior management positions. As The Cyber Helpline’s CEO, Rory is responsible for the strategic direction, performance and operational effectiveness of The Cyber Helpline. Rory often provides comment & opinion for the press and has appeared on live TV or documentaries providing expert opinion on cybercrime. He also sits on the Mayor of London’s Victim Reference Group.

His areas of expertise include the cybercrime & online harm challenges in the UK, the threat landscape and trends in the UK, the gap in support for victims & how this could be tackled, key threat areas like cyberstalking & online harassment and the role of The Cyber Helpline.

Charlotte Hooper, Head of Operations

Charlotte is the Head of Operations at The Cyber Helpline and has been a key member of the leadership team since its inception. She holds a first-class degree in Policing and Criminal Justice and a masters degree in Cybercrime Investigation. Charlotte delivers cybercrime related training sessions around the world for police forces, victim support charities and private organisations.

Her areas of expertise include: Cybercrime investigations, cybercrime law enforcement & regulation, open-source intelligence, cyberstalking & online harassment, the cybercrime & online harm threat landscape and the impact of cybercrime on victims. 

Real stories

Many of our victims want to share their stories to raise awareness of the issue they faced and to ensure others can avoid becoming a victim in the same way. Some are happy to be identified - others wish to remain anonymous. We also have data that shows the impact of individual crime types and impact statements from our users.

Given enough time we may be able to provide you with access to victims for case studies. If you would like a victim to help tell your story please get in touch as early as possible to give us time to find the right person and ensure they are available.

Data & Trends

Over 60,000 victims have used our service and we are currently supporting around 2,500 a month. Over 800,000 individuals have used our online self-help content. This means we have good, independent insight into:

• Volumes of different types of cybercrime & scams

• Trends on the types of cybercrimes & scams facing individuals in the UK and USA

• Insight into new types of cybercrimes and scams

• Specific data around police reporting, financial loss etc.

• Up to date advice on what individuals need to do to protect themselves from current attack types

Make a media or speaking enquiry

The Cyber Helpline wants a world where the cybercriminals don't win. Our mission is to ensure every individual has free access to expert cybersecurity help when they need it.

The Cyber Helpline is a movement by the cybersecurity community to step in and fill the gap in support for victims of cybercrime and online harms. Our unique model allows us to harness the skills and expertise of cybersecurity professionals and change lives by helping thousands of victims a month.

We provide a free, confidential helpline for individuals and sole traders. We help victims understand, contain, recover and learn from cyber attacks by linking them with cyber security technology & experts who provide relevant advice and guidance.

Key Stats & information

• Launched November 2018

• Case growing at over 120% year over year

• Over 140 volunteers run the helpline

• > 60,000 cases since launch - circa 2,500 per month

• Cyber Charity of the Year at The National Cyber Awards 2021, 2022, 2023 & 2024