Meet the team
Meet the dedicated leadership team behind The Cyber Helpline. Our executive team, trustees and advisors bring years of cybersecurity and sector expertise to guide our mission. Together with over 150 skilled volunteers and staff, they provide vital support to victims of cybercrime, digital fraud and online harm.
Rory Innes, CEO and Founder
Rory has spent his whole career in cybersecurity and has worked for leading global cybersecurity companies in a range of senior management positions. As The Cyber Helpline’s CEO, Rory is responsible for the strategic direction, performance and operational effectiveness of The Cyber Helpline. Rory often provides comment & opinion for the press and has appeared on live TV or documentaries providing expert opinion on cybercrime.
Rory was awarded the Turing Award at the National Cyber Awards, the Inspirational Leadership Award at the Global Online Protection Awards and the Points of Light Award by Prime Minister, Rishi Sunak.
Charlotte Hooper, Chief Operating & Impact Officer
Charlotte has been a key member of the leadership team since The Cyber Helpline’s inception. She holds a first-class degree in Policing and Criminal Justice and a masters degree in Cybercrime Investigation. Charlotte delivers cybercrime related training sessions around the world for police forces, victim support charities and private organisations.
Her areas of expertise include: cybercrime investigations, cybercrime law enforcement & regulation, open-source intelligence, cyberstalking & online harassment, the cybercrime & online harm threat landscape and the impact of cybercrime on victims.
Rob Harrand, Head of Data and Cybersecurity
Rob began his career in physics and engineering, obtaining a number of degrees including his PhD from the University of Leeds. He then switched to data science and cyber security, and now works on the cyber threat data at The Cyber Helpline. As part of his role he oversees the overall internal IT functions, and works with external collaborators on data analysis projects. Rob joined The Cyber Helpline in December 2024.
Demelza Luna R., Head of Safeguarding & Violence Against Women and Girls (VAWG)
Demelza is a cybersecurity specialist focused on technology-facilitated harm, cyberstalking and safeguarding. She has spent a large portion of her career researching and working within the field of online abuse, particularly where digital technologies intersect with intimate partner violence and stalking. As Head of Safeguarding and Violence Against Women and Girls (VAWG) at The Cyber Helpline, Demelza leads strategic initiatives to protect victim-survivors of cyber harms and improve responses to technology-enabled abuse. With over a decade of experience in the charity and support sector, she combines research-led insight with operational safeguarding expertise and regularly provides commentary on cyberstalking, online coercive control, digital safety, and emerging trends in technology-facilitated abuse.
Rachel Hunter, Head of Helpline and Support Services
Rachel has worked in the charity sector for over twenty-five years. She holds degrees in Human Resource Management and Charity Management and is also a qualified higher education lecturer. She played a strategic role in the implementation and development of several projects within a support and advice charity, including the establishment of a helpline service and a range of volunteer-led services. Her leadership was recognised with a national safeguarding award in 2020.
Rachel is responsible for leading and strengthening our Helpline service, driving its strategic development, overseeing day-to-day operations, maintaining quality and performance standards, and supporting continued growth.Our Trustees and Ambassadors
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Mary Calam
Mary has an extensive background in the UK government, notably as Director General for Crime, Policing, and Fire at the Home Office, and has worked in senior roles in agencies like the Independent Police Complaints Commission and the Serious Organised Crime Agency. After leaving the government in 2016, she joined McKinsey & Company, focusing on public sector clients and crisis management. Currently, she is an independent consultant and board adviser in law enforcement and national security.
Stuart Quick
Stuart has worked in the Security Risk Management and Information Security Industries for over 20 years. He brings a wide range of experience from roles in consulting, project management and senior management positions. He currently works in the Cyber Insurance industry and is a Helpline Responder and Ambassador for The Cyber Helpline.
Dr Andrew Dell
Andy has worked for over 30 years in the technology and telecommunications sectors, most recently in Senior Management and Director roles in cyber security at a Big Four consultancy firm. He brings extensive experience in corporate governance, risk management and cyber security operational resilience to his role as trustee at The Cyber Helpline.
Phil Tansley
Phil is a partner at an international law firm with a particular specialism in cyber and technology issues. He was a pioneer in the field of cyber insurance and brings over 20 years’ experience of advising clients - from company boards to individuals - on legal, regulatory, and governance issues. Phil is ideally placed to use his legal experience to further the aims of the charity.
David Boda
David has previously led cybersecurity for the Foreign & Commonwealth Office, Camelot Group and currently is Chief Security and Resilience Officer for Nationwide Building Society. Over his 20 year career in security David has helped develop national and international security standards and defined and delivered multiple cybersecurity transformation programmes.
Kim Barker
Prof Kim Barker, PhD, is an internationally recognised academic with expertise in online harms and tech facilitated violence. She has over 10 years’ experience in higher education delivering cutting-edge projects that advocate for greater legal and policy responses to online harms, and has advised a number of governments, NGOs, and tech platforms on issues related to online harms and tech facilitated violence. She is committed to ensuring voice of the victim is always at the heart of the work of The Cyber Helpline, and is used as a powerful tool for advocating for greater victim support in online harm situations.
Jennifer Anderson
Jennifer is a Chartered Accountant with expertise in leading internal audit and assurance functions. She has a breadth of experience across sectors including gaming, logistics, insurance and professional services. Her expertise ranges across audit, risk management and governance. She has supported charities and community-focused organisations through strategic and financial advisory roles. Her passion for raising awareness of cybercrime and supporting victims drew her to The Cyber Helpline, where she hopes to bring a thoughtful, risk-led perspective to the trustee board.
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Bruce Keeble
Bruce Keeble is Cyber Lead at Interpath Advisory. Part of his mission-driven approach is to reduce the financial and human cost of cyber incidents by helping companies to improve their cyber resilience. He has over 20 years of forensic and investigation experience, where he has performed cyber forensic global and cross-border investigations. His experience includes expert witness reporting in civil and criminal cases in all parts of the UK.
Giles Otomewo
Giles is a Digital Forensic, Incident Response, and IT Professional with over 20 years of experience. He holds NATO Secret Security Clearance and has previously worked with the City of London Police and Rio Tinto providing Cyber Security consultancy, eDiscovery, Incident Response support, and conducting expert witness defence case analysis. Currently, Giles is a Technical Lead and Senior Engineer for a global cyber security company. He designs and implements enterprise security capabilities, including prevention, detection, and incident response.
Mark Belgrove
Mark is a respected security professional with more than 30 years of experience in the IT Security industry and a solid background in delivering security policies, procedures and standards. He has been the Chief Information Security Officer for Yell and several other organisations in different industries, helping them develop their controls and compliance. Mark has served as a Trustee for The Cyber Helpline and was part of the initial team that helped it launch.
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