Nick: Handling a Hacked Email Account
Subject: Nick, 23 years old
Background:
Nick contacted our service after experiencing harassment and bullying in his previous job. Post-resignation, he noticed unusual activity in his email account, including emails being moved to his outbox and then to trash without being sent.
Initial Assessment:
Our helpline responder guided Nick to check the logins on his email account and he discovered that one of the IP addresses accessing his account was associated with his ex-employer.
Actions Taken:
Account Security: Advised Nick to secure his email account by changing his password.
Phone Security Concerns: Addressed Nick’s suspicion that his phone might have been compromised.
Malware Scan: Recommended apps that Nick could use to scan his phone for spyware or malware.
Factory Reset: Suggested a factory reset of his phone to ensure all malicious software was removed.
Outcome:
Nick was pleased with the advice provided and felt confident using his accounts again.
Get Help:
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