Scam alert: Fake "Fund Recovery" services impersonating The Cyber Helpline‍ ‍

We want our users to be aware of an ongoing scam in which individuals are impersonating The Cyber Helpline in order to defraud people who have had money or cryptocurrency stolen.

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What we've seen

‍We've been made aware of a fraudulent "Fund Recovery Agreement" circulating that uses The Cyber Helpline's name and branding. It offers to investigate, locate, and recover stolen funds — including cryptocurrency — in exchange for a percentage-based fee once funds are "recovered." The document may reference fabricated staff names, use AI-generated profile photos on fake LinkedIn or social media profiles, and refer to AI-powered analysis tools to make the offer appear credible.

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This is not from us

The Cyber Helpline does not offer fund recovery services. We do not:

• Charge any fee — upfront or success-based — to "recover" stolen funds or cryptocurrency

• Use AI tools to trace or locate stolen money or crypto assets on a client's behalf

• Request bank account details or ask you to transfer funds to us

• Ask for payment in cryptocurrency, gift cards, or via wire transfer

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How to check if you've been contacted by this scam

‍ If you've received a contract, email, or message claiming to be from The Cyber Helpline offering to recover stolen funds or crypto assets:

• Do not respond, send money, or share personal or identification documents

• Do not sign or return any agreement

• Contact us directly through our official website to verify before taking any action

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If you've already engaged with the scammer

• Stop all further contact and do not send any additional money, documents, or personal information

• Report the incident to the relevant authority for your location:

  • UK: Report Fraud https://www.reportfraud.police.uk

  • US:

    • FTC ReportFraud.ftc.gov https://reportfraud.ftc.gov

    • FBI Internet Crime Complaint Center (IC3) https://www.ic3.gov

  • South Africa:

    • South African Police Service (SAPS) https://www.saps.gov.za

    • SABRIC (for bank-related fraud) https://www.sabric.co.za

  • Canada: Canadian Anti-Fraud Centre https://www.antifraudcentre-centreantifraude.ca

• Reach out to us directly — we're happy to help you understand what happened and point you toward the right next steps.

We take impersonation of our service seriously and are actively looking into this matter. If you have any questions, please contact us.