At our annual volunteer event - the chatbot’s birthday party - Charlotte Hooper was awarded Volunteer of the Year Award.

Today our chatbot turns one! We take a look at what it is, what it has achieved in its first year and what we hope is in store for it in future years.

Charlotte approached us about a potential work placement linked to her degree course as she was keen to gain as much experience in the cyber crime and cyber security world as possible. Since joining the team Charlotte completed her training in advance of her placement and has become one of our key Helpline Responders and volunteers. Here we ask her a few questions about herself and her experience so far.

Gordie Stirling, one of our volunteers, combines Little Mix’s Jesy Nelson’s recent revelations about online bullying with his own experience to create a great insight into what it feels like to be targeted by online trolls.

A step-by-step guide on how those suffering cyberstalking or a loss of privacy from domestic abuse can work to regain their online privacy, security and confidence.

How a company supports a customer who has had a security issue had a direct relationship with the satisfaction and loyalty of that individual. In this blog post we outline three key mistakes we see organisations make when dealing with hacked customers.

As part of a six-month pilot, The Yorkshire & Humber Regional Organised Crime Unit (ROCU) is offering the region’s cybercrime victims immediate access to our chatbot and helpline via its website.

Our CEO, Rory Innes, discusses The Cyber Helpline and supporting cyber crime victims with Catherine Knibbs on the Cyber Synapse podcast.

We have just found out that we have not been progressed to the final stage of the National Cyber Security Centre accelerator selection process after making it to the semi-final stage. Negative news for the team, but a good result to get to the semi-finals.

It has taken almost two years to get to a public launch. Here is the story of how we started, where we are now and what we think is next.

The Cyber Helpline makes it to the semi-final stage of the National Cyber Security Centre Accelerator programme.

Revenge Porn has been a growing issue for a long time. The impact on victims and the growth in incidents has led to new law passed in the UK that can give perpetrators a maximum of two years in prison. We can now help with this issue.

The scale of online scams is huge. The Jason Statham impersonation scam in the press today is just another example. Learn about the scam and how you can protect yourself.

Not enough is understood about stalking and its impact on victims. It is too commonly classed as harassment. Since it is National Stalking Week we take a look at cyber stalking.

A Q& A with one of our first volunteers. Andreea has volunteered at The Cyber Helpline since the early days and supports us in a number of ways. Learn more about her and volunteering with us.