Hacked account

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An elderly woman and man sitting at a kitchen table looking at a laptop together.
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What is a hacked account?

A hacked account is when somebody accesses one of your online accounts or devices without your permission.

This is a form of unauthorized access, which can also include criminals gaining and maintaining control over your device, accounts, or phone number.

Get help with a hacked account now

Read our step-by-step guides to learn about, recover from, and contain hacked account attacks.

  • Icon of a computer monitor displaying a warning exclamation mark inside a triangle and a password field with X's on a yellow background.

    Hacked account

    You suspect one of your online accounts has been accessed without your permission.

    Read more
  • Icon of a envelope with an exclamation mark inside a triangle, indicating a warning or alert related to email.

    Hacked email account

    Someone has accessed your email account, such as Gmail, Hotmail, Yahoo etc., without your authorization.

    Read more
  • Social media icons for Twitter, Instagram, Facebook, YouTube, and a play button inside a white circle with a person at the center on a yellow background.

    Hacked social media account

    Someone has accessed one of your social media accounts, such as Facebook, Twitter, Instagram etc., without your authorization.

    Read more
  • Icon of a hand holding a smartphone displaying a login screen with a bank icon, user icon, and password input.

    Hacked online bank account

    Someone has accessed your online bank account without your authorization.

    Read more
  • Icon of a Bitcoin symbol inside a microchip, representing cryptocurrency or blockchain technology.

    Hacked virtual currency account

    Someone has accessed your virtual currency wallet online without your permission.

    Read more
  • Icon of a person with headphones on a computer monitor, with a game controller icon in the background, representing online gaming or streaming.

    Hacked online gaming account

    Someone has accessed your online gaming account, such as Steam, Xbox and PlayStation Network, without your permission.

    Read more
  • Icon of a computer monitor displaying a shopping cart with a warning triangle and exclamation mark.

    Hacked online shopping account

    A site you use online for shopping has been accessed online, such as Amazon and eBay, without your authorization.

    Read more
  • Icon of a router with a Wi-Fi signal symbol and a skull icon above it on a yellow background.

    Hacked home wifi network

    Someone has accessed your home wireless network without your permission.

    Read more
  • Icon of a hand holding a smartphone against a yellow background.

    I'm not sure what's happened, but something isn't right

    Our free helpline helps individuals and sole traders understand, contain, and recover from cyber attacks and incidents.

    Click Here
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A young woman with short dark hair wearing a yellow polka dot blouse and a black headset, working on a laptop in an office setting.

Speak to an expert

Some cybercrime cases require a helping hand or further investigation. If you have spoken to our chatbot, read our guides, and still need more help with your issue, our chatbot can connect you to a real cybersecurity expert.

Seek expert help
Seek expert help
Contact support organizations
Contact support organizations

*Please note our volunteer helpline service is currently only available if you live in the UK or USA. We aim to get back to your request within 3 days.

Live in the UK?

If you are located in the United Kingdom, we have specific guides tailored to your region.

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Talk to our chatbot

Our chatbot service and guides are completely free and can be accessed wherever you are in the world.

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We want to understand the impact of you experiencing this issue, can you share your experience by filling in this online form? This will help us better protect future victims.

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