Dealing with Covid-19 scams
Criminals are taking advantage of the fear and confusion surrounding the Covid-19 pandemic to trick individuals and businesses into parting with money or private information (such as passwords and usernames). A large number of scams have been reported including fake council tax refunds, tricking people into thinking they are buying face masks or hand sanitizer, fake fines for breaking lockdown restrictions and tax refunds from HMRC.
As of April 2020, the Federal Trade Commission reported that Americans had lost over $13.4 million to Covid-19 scams.
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How do you know if you have been a victim of a Covid-19 (coronavirus) scam?
You may have received a text, phone call or text message about a Covid-19 related issue - such as payment that needs made or a refund that is to be given.
You may have been tricked into clicking a link on your phone or another device thinking it was about Covid-19, but it has actually installed malicious software on your device.
You have bought an item online - such as face masks, testing kits, a fake cure or hand sanitizer - but the product never turned up or was faulty.
You have been contacted by a criminal pretending to be from the NHS asking for money to help in the fight against Covid-19.
You receive a call from the ‘track & trace’ team asking you to pay money, share personal data or click on a link.
Example scams
Approaches to dealing with a Covid-19 scam
Email, text and phone call scams - If you have been scammed over the phone use our vishing guide, on email use our phishing guide or by text use our smishing guide.
Malicious software & ransomware - if you have clicked a link on a text or email use our malicious software guide. If your files or device has been encrypted use our ransomware guides.
If you have paid money - or provided card/bank details - contact your bank ASAP and explain what has happened.
If you have shared secret information like passwords - change these passwords ASAP. Make sure that the compromised username and password combination are changed on all online accounts where you use it.
Report the crime
If you are in the USA you should report all cases of consumer fraud to IC3 and the FTC - whilst the FTC can’t act on individual reports, your report can help others. If the fraud also includes identity theft then you should report this. For all other types of fraud, find the best place to report in the Department of Justice’s directory.
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