Subject: Nicole, 23 years old*

Background:

Nicole contacted our service after experiencing harassment and bullying in her previous job. Post-resignation, she noticed unusual activity in her email account, including emails being moved to her outbox and then to trash without being sent.

Initial Assessment:

Nicole checked the logins on her email account and discovered that one of the IP addresses accessing her account was associated with her ex-employer.

Actions Taken:

1. Account Security: Advised Nicole to secure her email account by changing her password.

2. Phone Security Concerns: Addressed Nicole's suspicion that her phone might have been compromised.

• Malware Scan: Recommended apps that Nicole could use to scan her phone for spyware or malware.

• Factory Reset: Suggested considering a factory reset of her phone to ensure all malicious software was removed.

Outcome:

Nicole was pleased with the advice provided and felt confident using her accounts again.

Get Help:

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