Training Supervisor (Volunteer)

Hours: Four hours per week for 42 weeks of the year

Line Manager: Helpline Manager

Location: This role is a remote working role.

Pay: NA

The Cyber Helpline

The Cyber Helpline is a fast-growth not-for-profit organisation supporting victims of cybercrime and online malicious behaviour. Our vision is ‘A UK where the cyber criminals don’t win and our mission is to ‘ ensure all individuals in the UK have immediate, free access to cyber expertise when they need it.

Role Summary

The Training Supervisor is responsible for the supervision of Trainee Helpline Responders as they progress through background checks and the Foundation training course.

Key Responsibilities

The Supervisor will be responsible for:

  • Monitoring and encouraging engagement of Trainee Helpline Responders.

  • Ensuring that training is completed within the given time frame

  • Progressing and following up background checks

  • Support with the transition from trainee to live Helpline Responder

  • Marking tests and conducting role plays.

  • Keeping in touch with their team of Helpline Responders with regular meetings

    Training will be provided on the above

Person Specification

Essential

  • Excellent organisational skills.

  • Internal communication skills.

  • People management skills.

Preferred

  • An interest in working on further projects on an ad-hoc basis as required by The Cyber Helpline.

  • An interest or knowledge in cybersecurity;

  • Experience dealing with confidential information.

  • Experience monitoring and working towards targets.